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" Align Client and Provider Perspectives "
/ Lionel Haas
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Central Library of the Kurdistan University
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| Material Type
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Latin Book
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| Record Number
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215475
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| Doc. No
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3458
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| Language of Document
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English
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| Main Entry
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AuthorHaas, Lionel
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| Title & Author
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Align Client and Provider Perspectives : : Best Practices in IT Outsourcing\ / Lionel Haas
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| Publication Statement
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Cham, Switzerland: : Springer, , 2018.
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| Page. NO
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xx, 202 pages: : illustrations
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| ISBN
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9783319920634
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| Bibliographies/Indexes
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Includes index.
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| Contents
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Intro; Preface; Acknowledgements; About the Book; Summary; Discovery Phase: The Offer; Planning Phase: The Contract; Building Phase: The Project; Running Phase: The Operations; Limitations; Main Target Groups; Contents; Abbreviations; 1: Introduction; IT Service Stack; Service Coverage Acronyms; Sourcing Models; 2: Discovery Phase: The Offer; Get the Big Picture; Objective; Positioning; Prerequisites; Practical Analysis; Organisation; Example; Job Roles and Role Allocation; Run-the-Business (RtB) Versus Change-the-Business (CtB); Internal Transfer of Workloads; Processes Case study: how processes allow to enable large volumesExample: what cascaded consequences a single missing process can have; Tools; Off-the-Shelf, Full-Featured; Toolboxes; Case study: why continuous improvement is only achievable with processes; Development Tools; Case study: how shadow IT can put an organisation at risk; Dos and Dont́s; Figure Out Target Sourcing Model; Objective; Description; Prerequisites; Practical Implementation; Full IT Outsourcing; Example; ITO Outsourcing; Example; Multi-sourcing; Case study: why accumulated managed services do not equal outsourcing; Dos and Dont́s Gather Market InformationObjective; Description; Process Overview; Review Client Environment; Identify Potential Providers; Prepare and Launch RfI; Analyse Answers; Determine Patterns; Practical Implementation; Review Client Environment; Identify Potential Providers; Prepare and Launch RfI; Analyse Answers; Determine Patterns; Dos and Dont́s; Figure Out Target Operating Model; Objective; Description; Prerequisites; Practical Implementation; Full IT Outsourcing; Model Type; Organisation; Processes; Tools; ITO Outsourcing; Model Type; Organisation; Processes; Tools; Multi-sourcing; Model Type OrganisationProcesses; Tools; Dos and Dont́s; Request Proposals; Objective; Description; Process Overview; Collect Client Data; Set Expectations; Prepare and Launch RfP; Analyse Offerings, Select Provider; Practical Implementation; Collect Client Data; Organisational Context; Business Context; Technical Context; Example; Set Expectations; Solution; Operations; Transition; Costs; Conditions; Prepare and Launch RfP; Dos and Dont́s; Design the Proposal; Objective; Description; Process Overview; Qualify Opportunity; Form the Bid Team; Sketch a Story and Design a Solution; Write the Proposal Validate the ProposalPractical Implementation; Qualify Opportunity; Form the Bid Team; Sketch a Story and Design a Solution; Example; Write the Proposal; Form; Hard Content; Example; Soft Content; Validate the Proposal; Dos and Dont́s; 3: Planning Phase: The Contract; Analyse Offerings and Select Partner; Objective; Description; Process Overview; Analyse Offerings; Select Provider; Practical Implementation; Analyse Offerings; Solution; Example; Operations; Case study: how the absence of processes demonstrates the existence of deficiencies; Transition; Financial; Example; Conditions
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| Abstract
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This book develops a common understanding between the client and the provider in each of the four stages of strategic outsourcing. These stages range from discovery, where the parties envision their future collaboration; planning, where they lay the ground work for the contract and the project; building, where they effectively carry out the work; and lastly to running, where they orchestrate the relationship on a daily basis to ensure that the new, enlarged company achieves the results sought. In a simple yet direct style, it highlights the dos and don'ts the parties should bear in mind at each stage of the process and combines both the client's and the provider's perspectives by comparing their respective involvement at each stage of the process and considering, equally, their obligations in establishing a balanced relationship. The book is primarily intended for those in the private sector with experience of dealing with complex outsourcing situations and who are looking for the small or bigger differentiators that will support their decisions and actions. The target audiences include, on the client side: CCOs, CIOs, lawyers, procurement managers, outsourcing consultants and IT Service managers and, on the provider side: account managers, bid managers, outsourcing project managers, operation managers and service managers. However, it is also useful for anybody involved in outsourcing who is seeking to develop a global understanding of the main processes and roles upstream and downstream in the chain.
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برونسپاری
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Contracting out
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تکنولوژی اطلاعات
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| Subject
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Information technology
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COMPUTERS -- Computer Literacy.
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| Parallel Title
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: Best Practices in IT Outsourcing
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| publication status
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e
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| Keyword
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Align Client, Provider Perspectives, Best Practices. IT Outsourcing
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